"It was an inch. I don't care. That's exactly the call I want."

Every crew already has a recognition system. It's whatever gets said out loud at the truck. If speed is the only thing your crew hears praised, speed is what you'll get more of. And the new people are keeping the closest score.

This kit gives you the words for the other side of speaking up: what you say after somebody does.

The Recognition Playbook
Ten ways to recognize the people who name risks, so they keep doing it. Two pages, built for foremen, general foremen, and supervisors.

• At the tailboard: one name every morning, the three-part shout-out, and how to recognize a call that turned out smaller than it looked.

• One on one: closing the loop privately, and recognizing the new foreman who lost time stopping a job.

• Up the chain: sending the name up, and making a good catch travel to the other crews.

• What to stop recognizing: the praise you give by accident, and why paying people for "zero incidents" teaches them to keep quiet.

The Shout-Out Card
Three parts. Thirty seconds. Every tailboard. Name the person. Name what they saw and said. Name what it changed. The back has the line most leaders skip, for when the call was only partly right, plus a follow-through checklist. The letter version adds a weekly log: who did I name this week?

What's in the download

• The Recognition Playbook, letter (8.5x11), 2 pages

• The Shout-Out Card, letter (8.5x11) with the weekly log

• The Shout-Out Card, 4x6 pocket, front and back

Print the playbook for the truck binder. Laminate the pocket card. Keep the log on the clipboard.

If you only recognize the calls that turn out right, your crew will wait until they're sure. Out here, sure shows up late.